Week #2: (9/13) Intro to Troubleshooting, Discussion of Reading Assignment

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rjagodowski
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Joined: Fri Sep 04, 2015 6:59 pm

Week #2: (9/13) Intro to Troubleshooting, Discussion of Reading Assignment

Post by rjagodowski »

We'll begin class by discussing this link How to Troubleshoot Like an Expert.

Then we will discuss the assigned reading of Heather's Revenge.

From Page 19, inspired by Heather's dream:
Heather's Drawing.png
Heather's Drawing.png (10.24 KiB) Viewed 194 times


From Page 25:
1. Get the symptom description
2. Reproduce the symptom
3. Perform half steps
4. Replace the bad component
5. Prevent future occurrence


From Page 38:
1. Get the Right Attitude
2. Get the symptom description
3. Reproduce the symptom
4. Perform half steps
5. Replace the bad component
6. Take Pride in Your Repairs
7. Prevent future occurrence


From Page 39:
1. Get the Right Attitude
2. Get the symptom description
3. Reproduce the symptom
4. Perform half steps
5. Replace the bad component
6. Test
7. Take Pride in Your Repairs
8. Prevent future occurrence


Week #3...continuing....

From Page 41:
1. Get the Right Attitude
2. Make a damage control plan
3. Get the symptom description
4. Reproduce the symptom
5. Perform half steps
6. Replace the bad component
7. Test
8. Take Pride in Your Repairs
9. Prevent future occurrence


From Page 48:
1. Get the Right Attitude
2. Make a damage control plan
3. Get the symptom description
4. Reproduce the symptom
5. Do the appropriate corrective maintenance
6. Perform half steps
7. Replace the bad component
8. Test
9. Take Pride in Your Repairs
10. Prevent future occurrence


From Page 60: Melanie restated Heather's process to...
1. Prepare
2. Make a damage control plan
3. Get the symptom description
4. Reproduce the symptom
5. Do appropriate corrective maintenance
6. Narrow it down
7. Repair/replace the defective part
8. Test
9. Take pride
10. Prevent future occurrence.


Melanie also stated that the process for selecting the most effective diagnostic test required recognition of this quadruple tradeoff:

1. Ease
2. Likelihood
3. Safety
4. Even divisions


The story was fiction, but the lessons learned and presented by the characters form a solid basis every technician should appreciate, and everyone desiring to be a technician should study closely.

In the closing paragraphs of the text, the author writes: " ...Heather had never gotten revenge on John Wintekeller or her opportunistic first husband. They both retired wealthy. Yet Heather did get revenge. It was revenge on the real enemy, society's abuse of those under economic adversity. Heather had provided competent car repair to millions, more than a few of whom could have lost their jobs if a mechanics like Wintekeller had taken care of them. She had provided jobs to many disadvantaged by race, gender and especially age. Heather's revenge wasn't on a particular person, it was on economic adversity."

STCC's Mission Statement is "Supporting students. Transforming lives." As a long time professor at this institution, I know first hand MANY students who have used the skills they have learned here at STCC to overcome their economic adversity. And you can too!

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